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Customer Service 101

Fundamentals of Exceptional Customer Service


 

Customer Service is no longer an added value in the marketplace; it’s a matter of SURVIVAL In this enjoyable workshop format, Tom helps participants solve customer service problems in real time, then empowers them to give exceptional customer service on the job.  Over 4,000 students have graduated from this class, reporting back that they took with them an inspiration and motivation to effect positive change in their workplace.

 

ABOUT THE CLASS

This highly interactive workshop enables participants to gain an in-depth understanding of their role in giving great service, not only to the customer, but to the team and the organization as well.

 


 

  • HOW TO IDENTIFY AND VALUE THE CUSTOMER 

    • Why Customers Leave

    • Levels Of Service

    • Types Of Customers

  • OPPORTUNITIES FOR CUSTOMER SERVICE ARE EVERYWHERE

    • Handling Irate Customers

    • Valuing The Complainer

    • Pro-Active Communication

    • Win-Win Objectives

  • ELEMENTS OF REAL CUSTOMER SERVICE

    • The importance of attitude

    • Interpersonal communication skills that work

    • Involvement and the customer

  • LEARN TO IMPLEMENT THE   Seven Steps To Exceptional Customer Service


 

Who Should Attend?

 

ABSOLUTELY EVERYONE!


 

 

WHAT ATTENDEES ARE SAYING 

 

 “Very active seminar.  I like the way we got involved.”

 

(I learned to) see myself not as a worker but a very active part of the company and a part of my customers’ as well.

 

“The speaker was knowledgeable, serious and funny all in to one.”

 

“Two thumbs up!”

How Can I help?

tom@tomfife.com